PhoneShark.com® - Warranty and Disclaimer

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Your use of The Kilby Group, Inc. (dba PhoneShark.com®) Web Site constitutes your agreement to and acceptance of the additional terms and conditions, which are available at: http://www.PhoneShark.com/Disclaimer.cfm or by clicking on any hyperlink on The Kilby Group, Inc. (dba PhoneShark.com®) Web Site that is labeled "Legal Notices".

Unless the context clearly requires otherwise, as used in this Disclaimer and Limitation of Liability, the name "," standing alone (as opposed to being used as a modifier in a phrase such as "The Kilby Group, Inc. (dba PhoneShark.com®) Web Site") shall be construed to include all of the following entities and persons: The Kilby Group, Inc. (dba PhoneShark.com®), its parents, its subsidiaries, its members, its partners, its joint venturers, its affiliates, its suppliers, its licensors, its licensees, its contractors, their respective agents and employees, and all their respective heirs, successors, and assigns.

Your use of The Kilby Group, Inc. (dba PhoneShark.com®) Web site and any components of The Kilby Group, Inc. (dba PhoneShark.com®) Web Site are at your sole risk, and you voluntarily assume that risk. The Kilby Group, Inc. (dba PhoneShark.com®) Web Site and all of its components are provided on an "AS IS," "AS AVAILABLE" basis without warranties of any kind, either express or implied, unless such warranties are legally incapable of exclusion.

The Kilby Group, Inc. (dba PhoneShark.com®) hereby disclaims all WARRANTIES OF TITLE, NONINFRINGEMENT, IMPLIED WARRANTIES OF MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE or any warranties arising from course of dealing or usage of trade.

No advice or information given by The Kilby Group, Inc. (dba PhoneShark.com®) shall create a warranty of any kind. The Kilby Group, Inc. (dba PhoneShark.com®) does not warrant that the service will be uninterrupted or error-free or that any information, software, or other material accessible on the service is free of viruses, cancelbots, worms, logic bombs, trojan horses, or other harmful contents or components.

The Kilby Group, Inc. (dba PhoneShark.com®) is not responsible for the contents of any Web site to which The Kilby Group, Inc. (dba PhoneShark.com®) Web Site links, or any link contained in a linked site, or any changes or updates to such sites. is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by The Kilby Group, Inc. (dba PhoneShark.com®) of the site to which The Kilby Group, Inc. (dba PhoneShark.com®) Web Site links, nor shall any link create any express or implied warranty binding on The Kilby Group, Inc. (dba PhoneShark.com®)

The merchandise, products or services (collectively, the "merchandise") offered for purchase through The Kilby Group, Inc. (dba PhoneShark.com®) Web Site are provided by third parties who are not affiliated with or under the direction or control of The Kilby Group, Inc. (dba PhoneShark.com®) Nor does The Kilby Group, Inc. (dba PhoneShark.com®) either expressly or impliedly claim to be an authorized dealer or representative of any of the individuals, companies, or organizations (collectively referred to as "vendors") who are offering or promoting merchandise through the site. The Kilby Group, Inc. (dba PhoneShark.com®) neither represents nor warrants nor endorses the accuracy or reliability of any information or advertisements uploaded, displayed, or distributed through The Kilby Group, Inc. (dba PhoneShark.com®) Web site. The Kilby Group, Inc. (dba PhoneShark.com®) in no way either expressly or impliedly takes responsibility for the quality of any merchandise available for purchase through The Kilby Group, Inc. (dba PhoneShark.com®) Web Site.

The Kilby Group, Inc. (dba PhoneShark.com®) further disclaims all warranties on the merchandise, either express or implied, including but not limited to the IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE, NON- INFRINGEMENT OF THIRD PARTY RIGHTS, AND FITNESS FOR PARTICULAR PURPOSE.

The Kilby Group, Inc. (dba PhoneShark.com®)'s entire liability and your exclusive remedy with respect to use of The Kilby Group, Inc. (dba PhoneShark.com®) Web Site and any components of The Kilby Group, Inc. (dba PhoneShark.com®) Web Site, as well as The Kilby Group, Inc. (dba PhoneShark.com®)'s liability to you for breach of the General Terms of Service are limited solely to the amounts you have paid to The Kilby Group, Inc. (dba PhoneShark.com®) Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states, The Kilby Group, Inc. (dba PhoneShark.com®)'s liability is limited to the extent permitted by law.

In no event shall The Kilby Group, Inc. (dba PhoneShark.com®) be held liable for costs or procurement of substitute goods or services, lost profits, lost data, business interruption, attorneys' fees or any direct, indirect, special, punitive, incidental, exemplary or consequential damages, or any kind of damages whatsoever, even if The Kilby Group, Inc. (dba PhoneShark.com®) has been advised of the possibility of such damages, whether in an action under contract, negligence, tort or any other legal or equitable theory of recovery, arising out of or in connection with the use, inability to use or performance of the information, merchandise, and materials available from The Kilby Group, Inc. (dba PhoneShark.com®) Web Site, or any part thereof, or your reliance on or use of information, services, or merchandise provided on or through The Kilby Group, Inc. (dba PhoneShark.com®) web site, or that result from mistakes, omissions, interruptions, deletion of files, errors, defects, delays in operation or transmission, any failure of performance, computer virus, communication line failure, theft, destruction, or unauthorized access to, alteration of, or use of your account, whether for breach of contract, negligence or under any other cause of action. In the event The Kilby Group, Inc. (dba PhoneShark.com®) is found liable under any circumstance under the terms of this agreement, The Kilby Group, Inc. (dba PhoneShark.com®)'s liability shall be limited to the liability as stated in this disclaimer.

If any portion of this disclaimer and limitation of liability is found by a court of competent jurisdiction to be unconscionable, inapplicable or void, only that portion of this disclaimer and limitation of liability will be stricken and the remaining portions shall be valid and binding.

General Terms and Conditions of The Kilby Group, Inc. (dba PhoneShark.com®) Web Site, http://www.PhoneShark.com/Privacy.cfm

Copyright Notice and Policy, http://www.PhoneShark.com/Privacy.cfm.

No Spam Policy, http://www.PhoneShark.com/Privacy.cfm.

Privacy Policy, http://www.PhoneShark.com/Privacy.cfm.

THE FOLLOWING DOCUMENT IS A CONTRACT - LEGALLY BINDING AGREEMENT. PLEASE READ THIS ENTIRE AGREEMENT CAREFULLY BEFORE YOU USE THE SERVICES PROVIDED BY THIS WEB SITE AND BEFORE YOU AGREE TO PURCHASE ANY PRODUCTS FROM THIS WEB SITE. BY USING THIS WEB SITE OR BY AGREEING TO PURCHASE ANY PRODUCTS FROM THIS WEB SITE, YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS STATED BELOW. IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS AND CONDITIONS, YOU MAY NOT USE THIS WEB SITE AND SHOULD EXIT IT IMMEDIATELY.

The Kilby Group, Inc. (dba PhoneShark.com®), (hereinafter referred to as "The Kilby Group, Inc. (dba PhoneShark.com®)", is an Florida Corporation, with its principal place of business located at PO Box 330339 Atlantic Beach, FL 32233-0339.

"CUSTOMER," "YOU," and "YOUR" refer to:

the natural person using this Web site, regardless of whether he or she is acting is his or her individual capacity, or as the agent for any other natural person or business entity; and

the natural person who is the principal of any electronic agent(s) using this Web site, regardless of the number of layers of electronic agency that may exist between the natural person principal and the electronic agent(s) using this Web site.

In this Agreement, The Kilby Group, Inc. (dba PhoneShark.com®) and YOU may sometimes be referred to collectively as the "PARTIES." Where this Agreement uses the term "PARTIES," it intends both YOU and The Kilby Group, Inc. (dba PhoneShark.com®)

The Kilby Group, Inc. (dba PhoneShark.com®) desires to provide The Kilby Group, Inc. (dba PhoneShark.com®) Web Site and YOU desire to use The Kilby Group, Inc. (dba PhoneShark.com®) Web Site, provided by The Kilby Group, Inc. (dba PhoneShark.com®), subject to the terms and conditions of this Agreement, as The Kilby Group, Inc. (dba PhoneShark.com®) may amend or revise this Agreement from time to time, to purchase prepaid telephone calling services from third-party telephone carriers (hereinafter referred to as "carriers").

In consideration of The Kilby Group, Inc. (dba PhoneShark.com®)'s providing access to and use of The Kilby Group, Inc. (dba PhoneShark.com®) Web Site to YOU, YOUR payment of and promises to pay fees to The Kilby Group, Inc. (dba PhoneShark.com®), and YOUR promises to abide by the terms and conditions of this Agreement, as The Kilby Group, Inc. (dba PhoneShark.com®) may amend or revise this Agreement from time to time, and in consideration of all the mutual covenants and promises made in this Agreement, the PARTIES hereby agree as follows:

Service to Be Provided by The Kilby Group, Inc. (dba PhoneShark.com®) to CUSTOMER.

The Kilby Group, Inc. (dba PhoneShark.com®) Web Site is provided to YOU (the "CUSTOMER") by The Kilby Group, Inc. (dba PhoneShark.com®), subject to the terms and conditions of this Agreement.

You may access the Agreement while you are connected to the Internet by going to the page on the World Wide Web by clicking on any hyperlink on The Kilby Group, Inc. (dba PhoneShark.com®) Web Site that is labeled "Legal Notices."

Entire Agreement.

This Agreement comprises the entire agreement between YOU (the CUSTOMER) and The Kilby Group, Inc. (dba PhoneShark.com®), and supersedes any prior or previous agreements between YOU, the CUSTOMER, and The Kilby Group, Inc. (dba PhoneShark.com®), with respect to the subject matter of this Agreement; provided, however, that YOU shall be subject to any additional terms and conditions of which The Kilby Group, Inc. (dba PhoneShark.com®) notifies you from time to time and that may apply when YOU are using any content, software, products, or services of any kind or nature, of any third party, including, but not limited to carriers.

Revisions to this Agreement.

YOU may not revise any of the terms of this Agreement without express prior authorization and written agreement signed by a duly authorized Officer or Manager of The Kilby Group, Inc. (dba PhoneShark.com®)

The Kilby Group, Inc. (dba PhoneShark.com®) serves a variety of customers, retailers, and distributors, and cannot negotiate separate contracts with each of its customers. The Kilby Group, Inc. (dba PhoneShark.com®) is able to offer competitive pricing and billing by using standard Terms of Service contracts for all of its customers.

The Kilby Group, Inc. (dba PhoneShark.com®) reserves the right to, and may, revise this Agreement at any time, and such revisions shall become effective thirty (30) days after The Kilby Group, Inc. (dba PhoneShark.com®) posts the revised Agreement for public viewing. You may access the Agreement while you are connected to the Internet by going to the page on the World Wide Web, by clicking on any hyperlink on The Kilby Group, Inc. (dba PhoneShark.com®) Web Site that is labeled "Legal Notices". The revisions to the Agreement shall include notice of the date of posting the most recent revision to the Agreement.

YOU agree to read the revisions to this Agreement periodically and preferably, at least once every thirty- (30) days to become aware of such revisions to this Agreement.

YOUR continued use of The Kilby Group, Inc. (dba PhoneShark.com®) Web site more than thirty (30) days after The Kilby Group, Inc. (dba PhoneShark.com®) posts revisions to this Agreement, as described above, shall be conclusively deemed YOUR assent to the additional terms and conditions made part of this Agreement by such revisions.

If any such revised or additional terms and conditions are unacceptable to YOU, or if YOU do not agree to and do not wish to be legally bound by such revised or additional terms and conditions, you may terminate this Agreement as provided in Section 13 below.

Services The Kilby Group, Inc. (dba PhoneShark.com®) Will Provide to CUSTOMER.

The Kilby Group, Inc. (dba PhoneShark.com®) grants YOU a limited, non-exclusive, and nontransferable license to use The Kilby Group, Inc. (dba PhoneShark.com®) Web Site and its various components to purchase prepaid telephone services from third-party carriers or to refer third parties to The Kilby Group, Inc. (dba PhoneShark.com®) Web Site for the sole purpose of purchasing such services. This license is subject to the restriction, that, except to the extent expressly permitted by law, YOU may not translate, reverse engineer or reverse compile or decompile, disassemble or make derivative works from the software residing at or used to operate The Kilby Group, Inc. (dba PhoneShark.com®) Web Site (hereinafter referred to as the "The Kilby Group, Inc. (dba PhoneShark.com®) Software"). YOU may not modify The Kilby Group, Inc. (dba PhoneShark.com®) Software in any manner or form, or use it in any way which is not expressly authorized by The Kilby Group, Inc. (dba PhoneShark.com®), other than to access The Kilby Group, Inc. (dba PhoneShark.com®) Web site, as authorized by this Agreement, including, without limitation, for the purpose of obtaining unauthorized access to The Kilby Group, Inc. (dba PhoneShark.com®)'s service or data (also known as "hacking"). YOU agree to abide by the United States and other applicable export control laws and regulations and not to transfer, by electronic transmission or otherwise, any information, including The Kilby Group, Inc. (dba PhoneShark.com®) Software in either source, object, or executable form, which is subject to restrictions under such laws to a national or destination restricted under such laws without first obtaining and then complying with any requisite government authorization or licensing requirements and without first providing The Kilby Group, Inc. (dba PhoneShark.com®) with a certified copy of said license or written government authorization, evincing compliance with all applicable export control laws and regulations.

Subject to all the terms and conditions of this Agreement and all applicable laws, YOU may access, for YOUR sole use, The Kilby Group, Inc. (dba PhoneShark.com®)'s proprietary content offered at The Kilby Group, Inc. (dba PhoneShark.com®) Web site and accessible through The Kilby Group, Inc. (dba PhoneShark.com®)'s home page on the World Wide Web.

The Kilby Group, Inc. (dba PhoneShark.com®) will provide YOU with such customer and technical support related to YOUR use of The Kilby Group, Inc. (dba PhoneShark.com®) Web Site, at no additional charge, subject to the restrictions posted on the Customer Service area of The Kilby Group, Inc. (dba PhoneShark.com®) Web Site.

Warranties and Representations of CUSTOMER.

YOU REPRESENT AND WARRANT THAT YOU ARE AT LEAST EIGHTEEN (18) YEARS OLD.

YOU represent and warrant that YOU are a citizen or a lawful resident of the United States of America or of Canada.

YOU acknowledge that YOU will receive a user name and a password to access the services provided by The Kilby Group, Inc. (dba PhoneShark.com®) at The Kilby Group, Inc. (dba PhoneShark.com®) Web Site.

Upon YOUR initial access to The Kilby Group, Inc. (dba PhoneShark.com®) Web Site, YOU will select a unique password. YOU are solely responsible for maintaining the confidentiality of YOUR password and are liable for any harm resulting from disclosing or allowing disclosure of any password or from use by any person of YOUR password to gain access to YOUR accounts.

Therefore, for security purposes, The Kilby Group, Inc. (dba PhoneShark.com®) recommends that YOU change YOUR password regularly.

Upon YOUR registration with The Kilby Group, Inc. (dba PhoneShark.com®) Web Site, YOU must choose a unique user name to identify YOU to The Kilby Group, Inc. (dba PhoneShark.com®) Web Site. The Kilby Group, Inc. (dba PhoneShark.com®) expects YOU to be reasonable and responsible in selecting a user name. Vulgar or otherwise offensive user names may offend other persons and are unacceptable. YOU may not select or use a user name that is the real name of another person, or a user name that violates a trademark right, copyright, or any other proprietary right, or which The Kilby Group, Inc. (dba PhoneShark.com®) deems in its sole discretion to be vulgar or otherwise offensive. The Kilby Group, Inc. (dba PhoneShark.com®) reserves the

YOU understand that YOUR password is confidential and is intended solely for YOUR use and for no other person's use.

YOU understand that The Kilby Group, Inc. (dba PhoneShark.com®) will rely on YOUR agreement to keep YOUR password secret and confidential and that YOU will not reveal YOUR password to any other person or entity, except as required by law.

YOU understand that disclosure of YOUR password to any other person or entity, except as required by law, could cause irreparable damages to The Kilby Group, Inc. (dba PhoneShark.com®), including, but not limited to compromise of The Kilby Group, Inc. (dba PhoneShark.com®)'s confidential and proprietary business information and trade secrets, compromise of the integrity of the information and communications of The Kilby Group, Inc. (dba PhoneShark.com®)'s other customers, interruption of The Kilby Group, Inc. (dba PhoneShark.com®)'s services, lost profits to The Kilby Group, Inc. (dba PhoneShark.com®), and damages to The Kilby Group, Inc. (dba PhoneShark.com®)'s business reputation and goodwill.

YOU understand and agree that disclosure of YOUR password to any other person or entity, except as required by law, is a MATERIAL BREACH of this Agreement, and MAY VIOLATE LOCAL, STATE, and FEDERAL LAW.

In the event that YOU disclose YOUR password to any other person or entity, YOU shall and hereby do forever agree to defend, hold harmless, and indemnify The Kilby Group, Inc. (dba PhoneShark.com®) from any harm or damages whatsoever resulting directly or indirectly from YOUR disclosure of YOUR password to any other person or entity.

YOU understand and agree that YOU shall be entirely liable for all activities conducted through use of YOUR password, whether any third person or entity may also be liable for such activities.

Information YOU Provide to The Kilby Group, Inc. (dba PhoneShark.com®)

YOU agree to provide The Kilby Group, Inc. (dba PhoneShark.com®) with accurate, complete, and updated registration information, and failure to do so shall constitute a breach of this Agreement and unauthorized access to The Kilby Group, Inc. (dba PhoneShark.com®)'s service, and may result in immediate termination of YOUR account and subject YOU to civil and/or criminal liability. YOU further acknowledge that it is a Federal and State criminal offense to purchase any product from The Kilby Group, Inc. (dba PhoneShark.com®) by fraudulent means.

Rates and Billing Methods; Subject to Change with Notice.

The rates and charges for telephone card products available from The Kilby Group, Inc. (dba PhoneShark.com®), as well as the methods of payment shall be those posted on The Kilby Group, Inc. (dba PhoneShark.com®) Web Site, as amended or revised from time to time.

If YOUR chosen payment method for The Kilby Group, Inc. (dba PhoneShark.com®)'s service is by credit, charge, or debit card, and The Kilby Group, Inc. (dba PhoneShark.com®) has not received payment from the card issuer or its agents, YOU agree to pay all amounts due upon demand by The Kilby Group, Inc. (dba PhoneShark.com®)

YOUR card issuer's agreement governs YOUR use of YOUR designated payment card in connection with The Kilby Group, Inc. (dba PhoneShark.com®) Web Site, and YOU must refer to such agreement and not this Agreement with respect to YOUR rights and duties as a cardholder.

Upon written request, The Kilby Group, Inc. (dba PhoneShark.com®) will provide YOU with a written statement of charges. Unless YOU notify The Kilby Group, Inc. (dba PhoneShark.com®) of any discrepancies within ninety (90) days after they first appear on the written account statement, they will be deemed acceptable by YOU for all purposes, including resolution of inquiries made by YOUR card issuer or bank.

YOU release The Kilby Group, Inc. (dba PhoneShark.com®) from all liabilities and claim of loss resulting from any error or discrepancy that is not reported to The Kilby Group, Inc. (dba PhoneShark.com®) within 90 days of its publication to YOUR account.

YOUR Responsibility for Charges.

YOU shall be responsible for all charges resulting from YOUR use of The Kilby Group, Inc. (dba PhoneShark.com®) Web Site and the use of The Kilby Group, Inc. (dba PhoneShark.com®) Web Site by any other person who uses your user name and password, regardless of whether YOU have actually authorized such charges.

If YOU misplace YOUR user name or password or both, or suspect that someone else may be using them without YOUR authorization, YOU agree that YOU will notify The Kilby Group, Inc. (dba PhoneShark.com®) immediately. Failure to notify The Kilby Group, Inc. (dba PhoneShark.com®) may result in YOUR being liable for unauthorized charges.

Failure to Make Timely Payment.

The Kilby Group, Inc. (dba PhoneShark.com®) reserves the right to suspend or terminate YOUR account and YOUR access to The Kilby Group, Inc. (dba PhoneShark.com®) Web Site for any amounts past due. Amounts past due include, but are not limited to denied charges and dishonored checks.

Accounts that are past due or in default are subject to an interest charge of 1.5% per month on the outstanding balance.

Checks that are dishonored for any reason are subject to a collection fee of $22.50 per dishonored check, and YOUR account and access to The Kilby Group, Inc. (dba PhoneShark.com®) Web Site Service may be suspended until YOU have paid in full all amounts YOU owe to The Kilby Group, Inc. (dba PhoneShark.com®)

Termination of YOUR account and/or YOUR access to The Kilby Group, Inc. (dba PhoneShark.com®) Web Site shall not relieve YOU from the obligation to satisfy outstanding invoices and to pay to The Kilby Group, Inc. (dba PhoneShark.com®) all amounts YOU owe to The Kilby Group, Inc. (dba PhoneShark.com®) pursuant to this Agreement, or otherwise.

In the event The Kilby Group, Inc. (dba PhoneShark.com®) utilizes an attorney at law to collect any unpaid amounts from YOU, YOU shall be responsible for the payment of all of The Kilby Group, Inc. (dba PhoneShark.com®)'s attorneys' fees and costs, in addition to any penalties allowed under applicable law, in the collection of those sums.

All Sales Final; Refunds or Credits from Carriers.

YOU agree that The Kilby Group, Inc. (dba PhoneShark.com®) acts merely as a distributor of prepaid telephone and long-distance products for third-party telephone carriers.

ALL SALES FROM The Kilby Group, Inc. (dba PhoneShark.com®) WEB SITE ARE FINAL, WITH RESPECT TO The Kilby Group, Inc. (dba PhoneShark.com®)

The Kilby Group, Inc. (dba PhoneShark.com®) will not issue any refunds, credits, adjustments, or replacement of telephone cards, virtual cards, or personal identification numbers (PINs).

Even if The Kilby Group, Inc. (dba PhoneShark.com®) shall, at its sole discretion, make any limited exceptions to its "all sales final" policy as described in this Agreement, The Kilby Group, Inc. (dba PhoneShark.com®) shall not waive any rights it has to enforce said policy in all other cases and at all other times, to the fullest extent provided in this Agreement and allowed under applicable law.

The various carriers whose prepaid telephone and long-distance products The Kilby Group, Inc. (dba PhoneShark.com®) makes available to you through The Kilby Group, Inc. (dba PhoneShark.com®) Web Site may provide refunds, credits, or adjustments to YOU under certain circumstances. By YOUR use of The Kilby Group, Inc. (dba PhoneShark.com®) Web Site, YOU agree that you will contact the appropriate carriers regarding their policies concerning refunds, credits, or adjustments. YOU further agree that YOU will release, hold harmless, defend, and indemnify The Kilby Group, Inc. (dba PhoneShark.com®), its parents, subsidiaries, affiliates, partners, members, joint venturers, all their respective employees and agents, and all their successors and assigns from any liability for any carrier's failure to adjust or resolve any claim YOU may have against said carrier.

Limitations on Use of The Kilby Group, Inc. (dba PhoneShark.com®) Web Site

In any given 24-hour period, the number of purchases and the aggregate monetary value of the purchases YOU may make from The Kilby Group, Inc. (dba PhoneShark.com®) Web Site is limited. These limits may vary from time to time, and are posted online at: http://www.PhoneShark.com/Privacy.cfm. YOU agree that The Kilby Group, Inc. (dba PhoneShark.com®) reserves the right to change these limits at any time without notice and that The Kilby Group, Inc. (dba PhoneShark.com®) shall not be liable to YOU in any manner, for any reason, under any legal theory as a result of changing such limits. YOU further agree that YOU will not exceed or attempt to exceed these limits.

The Kilby Group, Inc. (dba PhoneShark.com®)'s Intellectual Property Rights.

All Content The Kilby Group, Inc. (dba PhoneShark.com®) provides on any and all of its pages on the World Wide Web, any and all files, software, and databases The Kilby Group, Inc. (dba PhoneShark.com®) uses to operate The Kilby Group, Inc. (dba PhoneShark.com®) Web Site, and any and all files The Kilby Group, Inc. (dba PhoneShark.com®) makes available to YOU for use, viewing, browsing, or downloading, are protected by copyright pursuant to U.S. law, international conventions, and other copyright laws as individual works, and as a collective work and/or compilation, and The Kilby Group, Inc. (dba PhoneShark.com®) claims and owns a copyright in the selection, coordination, arrangement and enhancement of such Content.

YOU agree not to modify, publish, transmit, participate in the transfer or sale of, reproduce (except as provided below), create derivative works from, distribute, perform, display, create collective works or compilations including, or in any way exploit, any of the Content, in whole or in part; provided that if The Kilby Group, Inc. (dba PhoneShark.com®) applies no specific restrictions directly or indirectly in relation to a particular item of Content, YOU may make a reasonable and limited number of copies of such item, including copyrighted material, provided that

YOU make and use the said copies solely for YOUR personal and non-commercial use;

YOU ensure that any notices contained in the Content such as all copyright, trademark, service mark, patent, and other proprietary rights notices are reproduced in an unmodified form in all such copies; and

YOU refrain from transferring such Content to any other person, entity, computer, computer network, or other device, without the prior express written consent of The Kilby Group, Inc. (dba PhoneShark.com®)

YOU agree to comply with all the terms and conditions of The Kilby Group, Inc. (dba PhoneShark.com®)'s Copyright Notice and Policy, as amended or revised from time to time, and available online at: http://www.PhoneShark.com/Privacy.cfm.

Intellectual Property Rights of Third Parties.

Third persons not parties to this Agreement shall retain all rights they have to intellectual property rights to Content they own and which they enjoy by law. YOU agree not to infringe upon any such rights and agree to defend, hold harmless, and indemnify The Kilby Group, Inc. (dba PhoneShark.com®) from any infringement YOU cause to the rights of any third party in any intellectual property rights that may result from YOUR use of The Kilby Group, Inc. (dba PhoneShark.com®) Web Site.

Compliance with Agreement.

YOU agree to abide by and perform all the terms and conditions of this Agreement at all times.

Compliance with Applicable Laws.

YOU agree to abide by and to follow all applicable laws in using The Kilby Group, Inc. (dba PhoneShark.com®) Web Site and, to the extent allowed by law, YOU agree to defend, hold harmless, and indemnify The Kilby Group, Inc. (dba PhoneShark.com®) from any damages caused by YOUR violation of any applicable laws.

YOU acknowledge that access to or use of The Kilby Group, Inc. (dba PhoneShark.com®) Web Site may not be legal in certain countries. If YOU access or use The Kilby Group, Inc. (dba PhoneShark.com®) Web Site outside the United States of America, YOU do so at YOUR own risk and are responsible for compliance with the laws of the jurisdiction in which or from which YOU access or use The Kilby Group, Inc. (dba PhoneShark.com®) Web Site.

YOU may not use The Kilby Group, Inc. (dba PhoneShark.com®) Web site or any products or services you purchase by way of The Kilby Group, Inc. (dba PhoneShark.com®) Web Site for any unlawful purpose.

The Kilby Group, Inc. (dba PhoneShark.com®) reserves the right to discontinue furnishing service or to limit the use of The Kilby Group, Inc. (dba PhoneShark.com®) Web Site necessitated by conditions beyond its control; or if YOU use The Kilby Group, Inc. (dba PhoneShark.com®) Web site or any products or services you purchase by way of The Kilby Group, Inc. (dba PhoneShark.com®) Web Site in violation or attempted violation of the law.

Refraining from Certain Activities.

YOU further agree that YOU will not do or attempt to do any of the following activities in connection with YOUR use of The Kilby Group, Inc. (dba PhoneShark.com®) Web Site or otherwise:

Violate the security of The Kilby Group, Inc. (dba PhoneShark.com®) Web Site or any other computer network, or crack passwords or security encryption codes;

Transfer or store illegal material including that deemed threatening or obscene, or engage in any kind of illegal activity;

Impersonate any person living or dead, organization, business, or other entity, or use any name or communicate under any false name that YOU are not authorized to use;

Solicit other The Kilby Group, Inc. (dba PhoneShark.com®) customers, retailers, or distributors to become customers of other companies or services directly competing with The Kilby Group, Inc. (dba PhoneShark.com®); or

Violate any of the rules, regulations and policies of those networks, computer systems, telecommunications carriers, or Internet service providers that YOU use to access The Kilby Group, Inc. (dba PhoneShark.com®) Web Site.

No Multiple Accounts Without Prior Permission.

Unless YOU obtain prior written permission from The Kilby Group, Inc. (dba PhoneShark.com®), YOU shall not register for, apply for, or otherwise obtain multiple accounts or means of accessing The Kilby Group, Inc. (dba PhoneShark.com®) Web Site. YOU agree that if YOU register for, apply for, or otherwise obtain multiple accounts or means of accessing The Kilby Group, Inc. (dba PhoneShark.com®) Web Site without obtaining prior written permission from The Kilby Group, Inc. (dba PhoneShark.com®), The Kilby Group, Inc. (dba PhoneShark.com®) may immediately terminate all of YOUR accounts without notice to YOU.

Once YOUR account with The Kilby Group, Inc. (dba PhoneShark.com®) or YOUR access to The Kilby Group, Inc. (dba PhoneShark.com®) Web Site has been terminated, for any reason, YOU shall pay in full any delinquent, past due, or unpaid accounts and shall resolve all issues in dispute with The Kilby Group, Inc. (dba PhoneShark.com®) before YOU may register for, apply for, or otherwise obtain a new account to use The Kilby Group, Inc. (dba PhoneShark.com®) Web Site.

Increasing Network Usage and Traffic.

YOU agree not cause or attempt to cause traffic levels to The Kilby Group, Inc. (dba PhoneShark.com®)'s Web Site and related servers and networks, or other networks to rise without reason or for any malicious purpose, by any means, including, but not limited to, transmitting large files to email, ftp, or other servers for malicious purposes, "mailbombing," transmissions intended to raise the cost of another network provider's access through excessive traffic levels, or repeatedly sending the same content to The Kilby Group, Inc. (dba PhoneShark.com®) for the purpose of harassment.

Spamming Prohibited.

YOU agree that YOU shall not engage in any spamming at any time, and to abide by The Kilby Group, Inc. (dba PhoneShark.com®)'s NO SPAM POLICY, available for your review at: http://www.PhoneShark.com/Privacy.cfm.

Attempting to Circumvent or Bypass System Security Measures.

YOU agree not to obstruct or attempt to obstruct the systems identification procedures or to forge communications of any form.

YOU agree not to attempt to cause, or actually cause, any disruption of service on The Kilby Group, Inc. (dba PhoneShark.com®) Web Site or any other network or any server housing The Kilby Group, Inc. (dba PhoneShark.com®) Web Site, including but not limited to malicious traffic generation, attempted or actual violation of any security system in place on the Internet and its resources, or any unauthorized access to any computer or resource on the Internet.

YOU agree not to abuse or attempt to abuse the system and resources of The Kilby Group, Inc. (dba PhoneShark.com®) Web Site in any manner.

YOU agree not to violate or attempt to violate the security of the authentication and accounting procedures of The Kilby Group, Inc. (dba PhoneShark.com®) Web Site.

YOU agree not to attempt to or actually undermine, hinder, damage, or disrupt the hardware, software, or security of The Kilby Group, Inc. (dba PhoneShark.com®) Web Site or any of its various components.

The Kilby Group, Inc. (dba PhoneShark.com®)'s Right to Monitor and Communications Privacy Policy.

YOU agree to all of the terms and conditions of The Kilby Group, Inc. (dba PhoneShark.com®)'s Privacy Policy, which is available online at: http://www.PhoneShark.com/Privacy.cfm.

The Kilby Group, Inc. (dba PhoneShark.com®) Web Site.

YOU EXPRESSLY AGREE THAT YOUR USE OF The Kilby Group, Inc. (dba PhoneShark.com®) WEB SITE AND ANY COMPONENTS OF The Kilby Group, Inc. (dba PhoneShark.com®) WEB SITE ARE AT YOUR SOLE RISK, AND THAT YOU VOLUNTARILY ASSUME THAT RISK. The Kilby Group, Inc. (dba PhoneShark.com®) WEB SITE AND ALL OF ITS COMPONENTS ARE PROVIDED ON AN "AS IS," "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, UNLESS SUCH WARRANTIES ARE LEGALLY INCAPABLE OF EXCLUSION.

The Kilby Group, Inc. (dba PhoneShark.com®)'s ENTIRE LIABILITY AND YOUR EXCLUSIVE REMEDY WITH RESPECT TO USE OF The Kilby Group, Inc. (dba PhoneShark.com®) WEB SITE AND ANY COMPONENTS OF The Kilby Group, Inc. (dba PhoneShark.com®) WEB SITE, AS WELL AS The Kilby Group, Inc. (dba PhoneShark.com®)'s LIABILITY TO YOU FOR BREACH OF THIS AGREEMENT ARE LIMITED SOLELY TO THE AMOUNTS YOU HAVE PAID TO The Kilby Group, Inc. (dba PhoneShark.com®) BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH STATES, The Kilby Group, Inc. (dba PhoneShark.com®)'s LIABILITY IS LIMITED TO THE EXTENT PERMITTED BY LAW.

The Kilby Group, Inc. (dba PhoneShark.com®) WEB SITE AND ALL OF THE COMPONENTS OF The Kilby Group, Inc. (dba PhoneShark.com®) WEB SITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE, NONINFRINGEMENT, IMPLIED WARRANTIES OF MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE OR ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

NO ADVICE OR INFORMATION GIVEN BY The Kilby Group, Inc. (dba PhoneShark.com®), ITS PARENTS, ITS SUBSIDIARIES, ITS MEMBERS, ITS PARTNERS, ITS JOINT VENTURERS, ITS AFFILIATES, ITS SUPPLIERS, ITS LICENSORS, ITS CONTRACTORS, OR THEIR RESPECTIVE EMPLOYEES SHALL CREATE A WARRANTY OF ANY KIND. NEITHER The Kilby Group, Inc. (dba PhoneShark.com®) NOR ITS PARENTS, ITS SUBSIDIARIES, ITS MEMBERS, ITS PARTNERS, ITS JOINT VENTURERS, ITS AFFILIATES, ITS SUPPLIERS, ITS LICENSORS, ITS CONTRACTORS, OR THEIR RESPECTIVE EMPLOYEES WARRANTS THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE OR THAT ANY INFORMATION, SOFTWARE, OR OTHER MATERIAL ACCESSIBLE ON THE SERVICE IS FREE OF VIRUSES, CANCELBOTS, WORMS, LOGIC BOMBS, TROJAN HORSES, OR OTHER HARMFUL CONTENTS OR COMPONENTS.

Specific Information Available on The Kilby Group, Inc. (dba PhoneShark.com®) Website.

The Kilby Group, Inc. (dba PhoneShark.com®) AND/OR ITS RESPECTIVE SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY OF THE INFORMATION CONTAINED IN THE DOCUMENTS AND RELATED GRAPHICS PUBLISHED ON The Kilby Group, Inc. (dba PhoneShark.com®) WEB SITE AND ITS SERVER FOR ANY PURPOSE. ALL SUCH DOCUMENTS AND RELATED GRAPHICS ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.

The Kilby Group, Inc. (dba PhoneShark.com®) AND/OR ITS RESPECTIVE SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON- INFRINGEMENT.

THE DOCUMENTS AND RELATED GRAPHICS PUBLISHED ON The Kilby Group, Inc. (dba PhoneShark.com®) WEB SITE AND ITS SERVER COULD INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. The Kilby Group, Inc. (dba PhoneShark.com®) AND/OR ITS RESPECTIVE SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE PRODUCT(S) AND/OR THE PROGRAM(S) DESCRIBED HEREIN AT ANY TIME.

Links to Third Party Web Sites.

SOME OF THE LINKS ON The Kilby Group, Inc. (dba PhoneShark.com®) WEB SITE WILL LET YOU LEAVE The Kilby Group, Inc. (dba PhoneShark.com®) WEB SITE. THE LINKED SITES ARE NOT UNDER THE CONTROL OF The Kilby Group, Inc. (dba PhoneShark.com®) AND The Kilby Group, Inc. (dba PhoneShark.com®) IS NOT RESPONSIBLE FOR THE CONTENTS OF ANY LINKED SITE OR ANY LINK CONTAINED IN A LINKED SITE, OR ANY CHANGES OR UPDATES TO SUCH SITES.

The Kilby Group, Inc. (dba PhoneShark.com®) IS PROVIDING THESE LINKS TO YOU ONLY AS A CONVENIENCE, AND THE INCLUSION OF ANY LINK DOES NOT IMPLY ENDORSEMENT BY The Kilby Group, Inc. (dba PhoneShark.com®) OF THE SITE TO WHICH The Kilby Group, Inc. (dba PhoneShark.com®) WEB SITE LINKS, NOR SHALL ANY LINK CREATE ANY EXPRESS OR IMPLIED WARRANTY BINDING ON The Kilby Group, Inc. (dba PhoneShark.com®)

Products Available from The Kilby Group, Inc. (dba PhoneShark.com®) Web Site.

The Kilby Group, Inc. (dba PhoneShark.com®) is pleased that YOU have decided to purchase products offered by vendors and carriers on The Kilby Group, Inc. (dba PhoneShark.com®) Web Site. To ensure that YOU are aware of YOUR rights related to purchasing products offered by vendors and carriers on The Kilby Group, Inc. (dba PhoneShark.com®) Web Site, The Kilby Group, Inc. (dba PhoneShark.com®) has created the following disclaimers which are binding and material terms of this Agreement. YOUR ordering any products on The Kilby Group, Inc. (dba PhoneShark.com®) Web Site constitutes YOUR agreement to the following disclaimers.

YOUR PURCHASE OF ANY PRODUCTS THROUGH The Kilby Group, Inc. (dba PhoneShark.com®) WEB SITE INDICATES YOUR ACCEPTANCE THE TERMS STATED HEREIN. PLEASE REMEMBER THAT ALL OF THE RULES STATED IN THIS AGREEMENT APPLY TO THE PURCHASE OF ANY PRODUCTS THROUGH The Kilby Group, Inc. (dba PhoneShark.com®) WEB SITE.

THE MERCHANDISE, PRODUCTS OR SERVICES (COLLECTIVELY, THE "MERCHANDISE") OFFERED FOR PURCHASE THROUGH The Kilby Group, Inc. (dba PhoneShark.com®) WEB SITE ARE PROVIDED BY THIRD PARTIES WHO ARE NOT AFFILIATED WITH OR UNDER THE DIRECTION OR CONTROL OF The Kilby Group, Inc. (dba PhoneShark.com®) NOR DOES The Kilby Group, Inc. (dba PhoneShark.com®) EITHER EXPRESSLY OR IMPLIEDLY CLAIM TO BE AN AUTHORIZED DEALER OR REPRESENTATIVE OF ANY OF THE INDIVIDUALS, COMPANIES, OR ORGANIZATIONS (COLLECTIVELY REFERRED TO AS "VENDORS") WHO ARE OFFERING OR PROMOTING MERCHANDISE THROUGH THE SITE. The Kilby Group, Inc. (dba PhoneShark.com®) NEITHER REPRESENTS NOR WARRANTS NOR ENDORSES THE ACCURACY OR RELIABILITY OF ANY INFORMATION OR ADVERTISEMENTS UPLOADED, DISPLAYED, OR DISTRIBUTED THROUGH The Kilby Group, Inc. (dba PhoneShark.com®) WEB SITE. The Kilby Group, Inc. (dba PhoneShark.com®) IN NO WAY EITHER EXPRESSLY OR IMPLIEDLY TAKES RESPONSIBILITY FOR THE QUALITY OF ANY MERCHANDISE AVAILABLE FOR PURCHASE THROUGH The Kilby Group, Inc. (dba PhoneShark.com®) WEB SITE.

The Kilby Group, Inc. (dba PhoneShark.com®) FURTHER DISCLAIMS ALL WARRANTIES ON THE MERCHANDISE, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE, NON-INFRINGEMENT OF THIRD PARTY RIGHTS, AND FITNESS FOR PARTICULAR PURPOSE.

THE VENDORS SELLING THE MERCHANDISE THROUGH The Kilby Group, Inc. (dba PhoneShark.com®) WEB SITE ARE SOLELY RESPONSIBLE FOR THE REPRESENTATIONS REGARDING THE MERCHANDISE ADVERTISED ON The Kilby Group, Inc. (dba PhoneShark.com®) WEB SITE. IN NO EVENT SHALL The Kilby Group, Inc. (dba PhoneShark.com®), ITS PARENTS, ITS SUBSIDIARIES, ITS MEMBERS, ITS PARTNERS, ITS JOINT VENTURERS, ITS AFFILIATES, ITS SUPPLIERS, ITS LICENSORS, ITS CONTRACTORS, OR THEIR RESPECTIVE EMPLOYEES BE HELD LIABLE FOR COSTS OR PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, LOST PROFITS, LOST DATA, BUSINESS INTERRUPTION, ATTORNEYS' FEES OR ANY DIRECT, INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, OR ANY KIND OF DAMAGES WHATSOEVER, EVEN IF The Kilby Group, Inc. (dba PhoneShark.com®) OR ANY OF THE OTHER PERSONS OR ENTITIES IDENTIFIED IN THIS PARAGRAPH HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER IN AN ACTION UNDER CONTRACT, NEGLIGENCE, TORT OR ANY OTHER LEGAL OR EQUITABLE THEORY OF RECOVERY, ARISING OUT OF OR IN CONNECTION WITH THE USE, INABILITY TO USE OR PERFORMANCE OF THE INFORMATION, MERCHANDISE, AND MATERIALS AVAILABLE FROM The Kilby Group, Inc. (dba PhoneShark.com®) WEB SITE.

By YOUR agreeing to this disclaimer, YOU are indicating that YOU will not for any reason take any legal action against The Kilby Group, Inc. (dba PhoneShark.com®), its parents, its subsidiaries, its members, its partners, its joint venturers, its affiliates, its suppliers, its licensors, its contractors, or their respective agents or employees with respect to any matter covered by the aforementioned disclaimers.

Disputes between YOU and any vendor mentioned in The Kilby Group, Inc. (dba PhoneShark.com®) Web Site should be addressed to and taken up with the particular vendor and not with The Kilby Group, Inc. (dba PhoneShark.com®)

Furthermore, YOUR acceptance of this disclosure also indicates to The Kilby Group, Inc. (dba PhoneShark.com®) that YOU will in no way use The Kilby Group, Inc. (dba PhoneShark.com®) as a mediator or witness in any disputes between YOU and any vendor.

Further, you are also agreeing that if any portion of this disclaimer is found by a court of competent jurisdiction to be unconscionable, inapplicable or void, only that portion of this disclaimer will be stricken and the remaining portions shall be valid and binding.

THE FOREGOING WARRANTIES SET FORTH ARE EXCLUSIVE AND NO OTHER WARRANTY IS EXPRESSED OR IMPLIED.

UNDER NO CIRCUMSTANCES SHALL The Kilby Group, Inc. (dba PhoneShark.com®), ITS PARENTS, ITS SUBSIDIARIES, ITS MEMBERS, ITS PARTNERS, ITS JOINT VENTURERS, ITS AFFILIATES, ITS SUPPLIERS, ITS LICENSORS, ITS CONTRACTORS OR THEIR RESPECTIVE AGENTS OR EMPLOYEES BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES THAT RESULT IN ANY WAY FROM YOUR USE OF OR INABILITY TO USE The Kilby Group, Inc. (dba PhoneShark.com®) WEB SITE OR ANY OF THE COMPONENTS OF The Kilby Group, Inc. (dba PhoneShark.com®) WEB SITE, OR ANY PART THEREOF, OR YOUR RELIANCE ON OR USE OF INFORMATION, SERVICES, OR MERCHANDISE PROVIDED ON OR THROUGH The Kilby Group, Inc. (dba PhoneShark.com®) WEB SITE, OR THAT RESULT FROM MISTAKES, OMISSIONS, INTERRUPTIONS, DELETION OF FILES, ERRORS, DEFECTS, DELAYS IN OPERATION OR TRANSMISSION, ANY FAILURE OF PERFORMANCE, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, THEFT, DESTRUCTION, OR UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF YOUR ACCOUNT, WHETHER FOR BREACH OF CONTRACT, NEGLIGENCE OR UNDER ANY OTHER CAUSE OF ACTION. IN THE EVENT The Kilby Group, Inc. (dba PhoneShark.com®) IS FOUND LIABLE UNDER ANY CIRCUMSTANCE UNDER THE TERMS OF THIS AGREEMENT, The Kilby Group, Inc. (dba PhoneShark.com®)'s LIABILITY SHALL BE LIMITED TO THE LIABILITY AS STATED IN THIS AGREEMENT.

Upon request of The Kilby Group, Inc. (dba PhoneShark.com®), YOU agree to defend, indemnify, and hold harmless The Kilby Group, Inc. (dba PhoneShark.com®), its parents, its subsidiaries, its members, its partners, its joint venturers, its affiliates, its suppliers, its licensors, its licensees, its agents, its contractors, or their respective agents and employees, and all their respective successors and assigns from all liabilities, claims, losses, judgments, damages, and expenses, including, without limitation, attorney's fees and costs of litigation, arising from breach of this Agreement by use of, or in connection with, the transmission by or through YOUR account of any content or communications.

The Kilby Group, Inc. (dba PhoneShark.com®) reserves the right, at its own expense and at its sole discretion, to assume the exclusive defense and control of any matter otherwise subject to indemnification by YOU hereunder, and in such event, YOU shall have no further obligation to provide indemnification for such matter.

YOU shall promptly notify The Kilby Group, Inc. (dba PhoneShark.com®) in writing of any claim arising or potentially arising under this indemnity.

Either YOU or The Kilby Group, Inc. (dba PhoneShark.com®) may terminate this Agreement at any time. YOUR sole right with respect to any dissatisfaction with any term of this Agreement, as revised or amended from time to time, or The Kilby Group, Inc. (dba PhoneShark.com®)'s performance of this Agreement is to terminate this Agreement by notifying The Kilby Group, Inc. (dba PhoneShark.com®) in writing.

Except for the right of either party to apply to a court of competent jurisdiction for a temporary restraining order or preliminary injunction to preserve the status quo ante bellum or prevent irreparable harm pending the selection and confirmation of a panel of arbitrators, any dispute arising under this Agreement shall be resolved through a negotiation/mediation/ arbitration approach.

YOU and The Kilby Group, Inc. (dba PhoneShark.com®) agree first to try to resolve the dispute informally between ourselves through good-faith negotiations. If it proves impossible to reach a mutually satisfactory solution to the dispute by negotiation, then YOU and The Kilby Group, Inc. (dba PhoneShark.com®) agree to use mediation as described below.

YOU and The Kilby Group, Inc. (dba PhoneShark.com®) agree to try to resolve the dispute informally and in good faith with the help of a mutually agreed-upon mediator. The mediator shall have such qualifications and experience as YOU and The Kilby Group, Inc. (dba PhoneShark.com®) shall agree upon.

If YOU and The Kilby Group, Inc. (dba PhoneShark.com®) cannot agree upon the choice of a mediator, then YOU shall submit to The Kilby Group, Inc. (dba PhoneShark.com®) the names of three qualified candidates acceptable to The Kilby Group, Inc. (dba PhoneShark.com®) to mediate the dispute between us and The Kilby Group, Inc. (dba PhoneShark.com®) shall select as mediator one of those three candidates whose names YOU have submitted to The Kilby Group, Inc. (dba PhoneShark.com®)

Alternatively, if YOU cannot submit to The Kilby Group, Inc. (dba PhoneShark.com®) the names of three qualified candidates to serve as a mediator, then The Kilby Group, Inc. (dba PhoneShark.com®) shall submit to YOU the names of three qualified candidates acceptable to The Kilby Group, Inc. (dba PhoneShark.com®) to mediate the dispute between us and YOU shall select as mediator one of those three candidates whose names The Kilby Group, Inc. (dba PhoneShark.com®) has submitted to YOU.

The mediation shall be conducted in good faith and on such terms and conditions as the mediator, YOU, and The Kilby Group, Inc. (dba PhoneShark.com®) shall agree.

YOU and The Kilby Group, Inc. (dba PhoneShark.com®) shall each pay the mediator one half of the fee for the mediator's services, regardless of the outcome of the mediation.

If it proves impossible to arrive at a mutually satisfactory solution through mediation, YOU and The Kilby Group, Inc. (dba PhoneShark.com®) agree to submit the dispute to binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association.

The arbitration may be conducted by one impartial arbitrator by mutual agreement or by three arbitrators if YOU and The Kilby Group, Inc. (dba PhoneShark.com®) are unable to agree on a single arbitrator within 30 days of first demand for arbitration. All arbitrators are to be selected from a panel provided by the American Arbitration Association. The chair of the arbitration panel shall be an attorney at law, and the other arbitrators shall have a background or training either in computer or Internet law, computer software, or Internet telecommunications technology, the marketing of computer software products, or electronic commerce conducted via the Internet.

Upon request of either YOU or The Kilby Group, Inc. (dba PhoneShark.com®), the arbitrators shall have the authority to permit discovery to the extent they deem appropriate.

A court reporter shall record the arbitration hearing and the reporter's transcript shall be the official transcript of the proceeding.

The arbitrators shall have no power to add or detract from the agreements of YOU and The Kilby Group, Inc. (dba PhoneShark.com®) and may not make any ruling or award that does not conform to the terms and conditions of this Agreement.

The arbitrators shall have the authority to grant injunctive relief in a form substantially similar to that, which would otherwise be granted by a court of law or equity.

The arbitrators shall have no authority to award punitive damages or any other damages not measured by the prevailing party's actual damages.

Any damages awarded shall conform to the terms and conditions of this Agreement.

The arbitrators shall specify in writing the basis for any damage award and the types of damages awarded.

The decision of the arbitrators shall be final and binding on the parties and may be entered and enforced in any court of competent jurisdiction by either YOU or The Kilby Group, Inc. (dba PhoneShark.com®)

The prevailing party in the arbitration proceedings shall be awarded reasonable attorney fees, expert witness costs and expenses, and all other costs and expenses incurred directly or indirectly in connection with the proceedings, unless the arbitrators shall, for good cause, determine otherwise.

Venue for mediation, arbitration, or litigation of any dispute, controversy, or claim arising out of, in connection with, or in relation to this Agreement, or the breach thereof shall be proper only in a venue determined by The Kilby Group, Inc. (dba PhoneShark.com®)

For all purposes, this Agreement shall be deemed to have been made within the State of Florida. This Agreement shall be governed by the laws of the United States of America and the laws of the State of Florida, without regard to Floridas' choice of law and conflicts of law rules, and The Kilby Group, Inc. (dba PhoneShark.com®) and YOU each submit to the exclusive jurisdiction of the Circuit Court of Cook County, Florida, or to the United States District Court for the Northern District of Florida, Eastern Division, should any claim or question arise under Federal law or federal jurisdiction based upon diversity of citizenship.

NOTWITHSTANDING ANY OTHER PROVISION OF THIS AGREEMENT TO THE CONTRARY, THE UNIFORM COMPUTER INFORMATION TRANSACTIONS ACT ("UCITA") OR ANY SUCCESSOR MODEL ACT THAT IS SUBSTANTIALLY SIMILAR TO THE APPROVED DRAFT OF UCITA APPROVED BY THE NATIONAL CONFERENCE OF COMMISSIONERS ON UNIFORM STATE LAWS (NCCUSL) ON OR ABOUT AUGUST 4, 1999, OR ANY STATE LAW THAT IS SUBSTANTIALLY SIMILAR TO THE AFOREMENTIONED MODEL UCITA OR SUCCESSOR LAWS, SHALL APPLY TO ANY TRANSACTION OR ANY PART OF ANY TRANSACTION ARISING UNDER THIS AGREEMENT, REGARDLESS OF ANY STATE IN WHICH UCITA MAY HAVE BEEN ENACTED AT THE TIME SUCH TRANSACTION OR ANY PART OF SUCH TRANSACTION PURSUANT TO THIS AGREEMENT SHALL HAVE OCCURRED.

The Kilby Group, Inc. (dba PhoneShark.com®) shall not be liable or deemed to be in default for any delay or failure in performance under this Agreement or interruption of service resulting directly or indirectly from acts of God, civil or military authority, acts of public enemy, war, riots, civil disturbances, insurrections, accidents, fire, explosions, earthquakes, floods, the elements, strikes, labor disputes, shortages of suitable parts, materials, labor or transportation, magnetic interference, interruptions of electrical power or other utility service, unavailability of any telecommunications service or connection to any telecommunications service, or any cause beyond the reasonable control of The Kilby Group, Inc. (dba PhoneShark.com®)

The rights to use The Kilby Group, Inc. (dba PhoneShark.com®) Web Site and YOUR account are not transferable. Accounts and access to The Kilby Group, Inc. (dba PhoneShark.com®) Web Site are for YOUR sole use. YOU shall be responsible for the confidentiality of YOUR password. Loaning YOUR account, user name, or password to other persons is expressly prohibited.

Violation of those terms shall constitute theft of The Kilby Group, Inc. (dba PhoneShark.com®)'s service and property and may be prosecuted under civil and criminal law.

YOU agree to notify The Kilby Group, Inc. (dba PhoneShark.com®) if YOU move or otherwise change YOUR postal or email address or phone number, and to list a truthful name, postal address, e- mail address, and telephone number on all forms YOU supply to The Kilby Group, Inc. (dba PhoneShark.com®)

YOU may notify The Kilby Group, Inc. (dba PhoneShark.com®) by regular first class mail or by email at CustomerS@PhoneShark.com.

The Kilby Group, Inc. (dba PhoneShark.com®) will notify YOU by email at the most current email address YOU have provided to The Kilby Group, Inc. (dba PhoneShark.com®) of any notices The Kilby Group, Inc. (dba PhoneShark.com®) is required to provide to YOU under this Agreement. YOU are solely responsible for ensuring that The Kilby Group, Inc. (dba PhoneShark.com®) has YOUR most current email address, and The Kilby Group, Inc. (dba PhoneShark.com®) shall not be responsible for any lost, misdirected, bounced, forwarded, or undeliverable email The Kilby Group, Inc. (dba PhoneShark.com®) sends to the most current email address YOU have provided to The Kilby Group, Inc. (dba PhoneShark.com®)

In the event that any portion of this Agreement is held to be unenforceable, the unenforceable portion shall be construed in accordance with applicable law as nearly as possible to reflect the original intentions of the parties and the remainder of the provisions shall remain in full force and effect.

The Kilby Group, Inc. (dba PhoneShark.com®)'s failure to insist upon or enforce strict performance of any provisions of this Agreement shall not be construed as a waiver of any provision or right. Neither the course of conduct between YOU and The Kilby Group, Inc. (dba PhoneShark.com®) nor any trade practice shall act to modify any provision of this Agreement.

This Agreement may not be modified orally. This Agreement may be modified only by a written instrument signed by YOU and a duly authorized Officer or Manager of The Kilby Group, Inc. (dba PhoneShark.com®) If email is used for the writing, the signatures shall be electronic digital signatures that are publicly registered with a duly authorized certification authority in the jurisdiction in which The Kilby Group, Inc. (dba PhoneShark.com®) operates its business.

All disputes arising under this Agreement shall be resolved subject to the Alternative Dispute Resolution provisions of this Agreement. Any cause of action or dispute YOU may have with respect to The Kilby Group, Inc. (dba PhoneShark.com®)'s performance or alleged non-performance of this Agreement must be commenced within one (1) year after the claim or cause of action arises or such claim or cause of action is forever barred. For purposes of the Alternative Dispute Resolution provisions of this Agreement, the commencement to which this paragraph refers is the date on which YOU notify The Kilby Group, Inc. (dba PhoneShark.com®) in writing of a dispute.

In any action between The Kilby Group, Inc. (dba PhoneShark.com®) and YOU to enforce any of the terms of this Agreement, The Kilby Group, Inc. (dba PhoneShark.com®) shall be entitled to recover expenses from YOU, including, but not limited to, reasonable attorney's fees.



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