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Our privacy statement - Our promise to you

Information Collection and Use
WDN Communications S.A. (dba PhoneShark.com®) is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. WDN Communications S.A. (dba PhoneShark.com®) collects information from our users at several different points on our website.

Registration
In order to use this website, a user must first complete the registration form. During registration a user is required to give their contact information (such as name and email address). This information is collected primarily for the billing of purchases only. All US Banks require that an Address Verification be performed for online transactions.

Credit/Debit/Check Card Numbers
We DO NOT store card numbers for your protection. Not even for repeat customers. Sorry, your protection is more valuable to us than the minor inconvenience of entering your card number for each purchase. We trust you understand. If not, please consider these facts: "The Federal Trade Commission estimates that about 10 million Americans are victims of identity theft each year and that the annual cost to the economy comes to $50 billion." Here are 14 tips to avoid identity theft:

  • 1. Guard your Social Security number. It is the key to your credit report and banking accounts and is the prime target of criminals.
  • 2. Monitor your credit report. It contains your SSN, present and prior employers, a listing of all account numbers, including those that have been closed, and your overall credit score. After applying for a loan, credit card, rental or anything else that requires a credit report, request that your SSN on the application be truncated or completely obliterated and your original credit report be shredded before your eyes or returned to you once a decision has been made. A lender or rental manager needs to retain only your name and credit score to justify a decision.
  • 3. Shred all old bank and credit statements and "junk mail" credit card offers before trashing them. Use a crosscut shredder. Crosscut shredders cost more than regular shredders but are superior.
  • 4. Remove your name from the marketing lists of the three credit reporting bureaus to reduce the number of pre-approved credit offers you receive.
  • 5. Add your name to the name-deletion lists of the Direct Marketing Association's Mail Preference Service and Telephone Preference Service used by banks and other marketers.
  • 6. Do not carry extra credit cards or other important identity documents except when needed.
  • 7. Place the contents of your wallet on a photocopy machine. Copy both sides of your license and credit cards so you have all the account numbers, expiration dates and phone numbers if your wallet or purse is stolen.
  • 8. Do not mail bill payments and checks from home. They can be stolen from your mailbox and washed clean in chemicals. Take them to the post office.
  • 9. Do not print your Social Security number on your checks.
  • 10. Order your Social Security Earnings and Benefits statement once a year to check for fraud.
  • 11. Examine the charges on your credit card statements before paying them.
  • 12. Cancel unused credit card accounts.
  • 13. Never give your credit card number or personal information over the phone unless you have initiated the call and trust that business.
  • 14. Subscribe to a credit report monitoring service that will notify you whenever someone applies for credit in your name.
What is the NUMBER one thing that PhoneShark can do to protect YOUR identity? NOT TO KEEP YOUR CREDIT CARD NUMBER. Your protection is paramount to our success. That is why we DO NOT keep your card numbers. We encourage you to pull your credit report one per year from either of these reporting agencies: Equifax, TransUnion or Experian. To our knowledge, Congress passed a law in 2005 which permitted you to have your credit report pulled once per year. We encourage you to take advantage of that offer.

Order
We request information from the user on our order form. Here a user must provide contact information (like name and shipping address) and financial information (like credit or debit card number, expiration date). This information is used for billing purposes and to fill customer's orders. However, if you issue a chargeback on any transactions that are initiated against your account, PhoneShark.com® is hereby released from any privacy restrictions and is hereby authorized to use any legal means necessary to collect lost goods, services, chargeback fees, legal fees and any other collection fees incurred while pursuing payment.

Cookies
A cookie is a piece of data stored on the user's hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. You must accept cookies to access the site as a registered user. We simply store a cookie that is a unique ID for you that links up to your shopping cart on our site. We do not store any other information in this cookie. Cookies cannot be accessed by any other site than the one that created the cookie.

Log Files
We use IP addresses to analyze trends, administer the site, track user's movement, and gather broad demographic information for aggregate use.

Sharing
We use an outside shipping company to ship orders, process credit or debit cards to bill for goods and services.

We partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.

Links
This web site contains links to other sites. Please be aware that we at WDN Communications S.A. (dba PhoneShark.com®) are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

Newsletter
If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address.

Surveys & Contests
From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Tell-A-Friend
If a user elects to use our referral service for informing a friend about our site, we ask them for the friend's name and email address. WDN Communications S.A. (dba PhoneShark.com®) will automatically send the friend a one-time email inviting them to visit the site. WDN Communications S.A. (dba PhoneShark.com®) stores this information for the sole purpose of sending this one-time email.

Security
This website takes every precaution to protect our users' information. When users submit sensitive information via the website, your information is protected both online and off-line.

When our registration/order form asks users to enter sensitive information (such as credit or debit card number), that information is encrypted and is protected with the best encryption software in the industry - SSL 128-bit key. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just 'surfing'. To learn more about SSL, follow visit Verisign at this address http://www.verisign.com

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to your information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers' information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure environment, in a locked server cages.

If you have any questions about the security at our website, you can send an email to Security@PhoneShark.com.

Special Offers
Established members will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications. Please see our choice and opt-out below.

Site and Service Updates
We also send the user site and service announcement updates. Members are not able to un-subscribe from service announcements, which contain important information about the service. We communicate with the user to provide requested services and in regards to issues relating to their account via email or phone.

Correction/Updating Personal Information:
If a user's personally identifiable information changes (such as your zip code), or if a user no longer desires our service, we will endeavor to provide a way to correct, update or remove that user's personal data provided to us. This can usually be done at the member information page or by emailing our Customer Support. [Some sites may also provide telephone or postal mail options for updating or correcting personal information].

Choice/Opt-out
Our users are given the opportunity to 'opt-out' of having their information used for purposes not directly related to our site at the point where we ask for the information. For example, our order form has an 'opt-out' mechanism so users who buy a product from us, but don't want any marketing material, can keep their email address off of our lists.

Users who no longer wish to receive our newsletter or promotional materials from our partners may opt-out of receiving these communications by going here.

Users of our site are always notified when their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether they should proceed with services that require an outside party, or not.

Notification of Changes
If changes are made to our privacy policy, this page will reflect those changes with a revision date so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it.

Usage of this website constitutes acceptance of this agreement and the latest posted revision by the user. Revised 12/16/2010.

 



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